Jingle the Elf was struggling to get to grips with the North Pole’s new cloud-based telephony system!
Thankfully, we were on hand to give him a few tips to ensure the elves were making the most of all its magical features! Here are three of the top tips we shared with Jingle to streamline the elves work to ensure holiday cheer! 🎄
· Tailor call routes to end at a point where the patient can opt to have information sent to them by SMS – this might be used to send a link out for Fit Notes for example.
· Use the analytics from your system to understand peak call times, or the times when most calls are missed or abandoned - and adjust staff schedules accordingly or consider how to further automate certain messages to reduce the demand on your call handling team.
· Create ‘VIP/Priority’ caller profiles that can be diverted automatically down a different pathway, for example for Palliative Care patients, or for calls from Care Homes.
With these tips, Jingle’s telephony system is now ready for a smoother holiday season!
