Freedom to Speak Up Guardian (FTSU)

The Service

Howbeck Healthcare specialise in services to support Primary Care organisations.  Our experience and position, embedded in Primary Care, enables us to provide a Freedom to Speak Up (FTSU) Guardian service that is specifically tailored to the needs and working processes of General Practice and Primary Care in the UK.

We have extensive experience and understanding of the unique nature of General Practice and Primary Care, and in particular the challenges of providing an independent, impartial and confidential service in small, independent organisations like General Practices.

Delivered by a dedicated Primary Care FTSU Guardian; publicised and promoted visibly within your organisation, and available every day, the Howbeck FTSU Guardian service is tailored specifically for the requirements of Primary Care. We will support you in ensuring that you have the appropriate policies and processes in place to ensure that you are compliant with the NHS England and CQC requirements for Freedom to Speak Up.

Our service will support you to demonstrate that:

  • There is a clear positive procedure in place
  • There is support and advice which can be easily accessed to help staff
  • Concerns are taken seriously, and clear records are kept
  • Staff are aware of what will happen having raised a concern and will be kept informed

You can find out more about our Freedom to Speak Up Guardian Service on our FTSU website. 

Our Current Clients

Howbeck Healthcare already provide our Primary Care FTSU Guardian service to over 120 clients which include, General Practices, Walk-In Centres, Enhanced Access Hubs, PCNs and Federations.

What our clients say about our support

“At SELDOC we wanted to make some improvements in how we engage with our workforce. We were keen to provide an easy and independent route for people to raise issues where they didn’t feel able to speak with the management team. We worked with Howbeck Healthcare to create this and it is definitely appreciated by colleagues across the business. What I really like about the Howbeck team is their professionalism and honestly. If they need to say something, they do and in a pleasant way they hold us to account for delivering any necessary changes. It is a great service.” - Chief Executive of SELDOC Healthcare.

"I could not have done any of this without your help which I am very grateful for." - Practice Manager

"Thank you for listening and giving your advice as I was so stressed about things. I feel so much better since raising my concerns". - Practice Manager

"Thank you so much for listening and for your advice as I was so stressed about things. I have arranged to speak to my union.  I feel so much better since raising my concerns." - Practice Staff

"Just wanted to say big  thank you for the call yesterday, it was such a relief to talk to someone in confidence. I've thought about the options we discussed and have decided that I will try again to discuss the persons bullying behaviour to me before taking out a grievance as I'm worried that I will be victimised more if I take out a grievance because it’s a senior person. I will try not to bother you too much but its good to know I can contact you again for support and advice" - Practice Staff

"Thank you for today, what a relief our chat was!
I have requested the relevant policies as discussed and feel I have a way forward now. Thanks again I really was at a loss of where to go with my concerns" -  Practice Staff